Palminder S

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Very corrupt business practices

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This is hands down the WORST company that I have done business with. I signed up for their 'free' water test through Home Depot. I was already looking for a softener. The salesman who came named Raheem was very arrogant and LIED to get the sale. He promised free service if I signed right away. Now I find out that service costs a few hundred per year. I am stuck. My neighbour got his system for $2800 and mine cost $8800. Biggest rip off in my life. I am heartbroken. These criminals should be in jail!!
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Loss:
$8000
Cons:
  • Scare tactics
  • All
  • Misleading claims

Preferred solution: Want the public to be aware

User's recommendation: Never buy this product

Samantha F Dbj

Ignore these notices

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Remember the rule people: Nothing is free. Beware of these LWS scammers who make promises of being able to do great things for you at no cost. Yes, they are great at scamming gullible folks who are trying to save penny here and penny there. I have heard and seen enough to not even bother calling these scammers. I can't understand why the authorities have not put a stop to these grand schemes.
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Loss:
$11000

Preferred solution: Full refund

Roger Luf

Be Alert, Do not call them, this is a scam

I recently moved to my new house and after 15 days I received post card in mail "Congratulations on your new property and we have a nice gift for you, call at 647-660-**** and ask for Stacey" Be Alert, Do not call them, this is a scam It seems that the purpose of the survey is to solicit household information and your contact number for them to call you and offer their product. The return mailing address on post card is : "Marketing Department LWS 5265 Creekbank rd, Mississauga, On L4W1N3"
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Reason of review:
Sacm
5 comments
Guest

Glad I read this. I got 3 notices from “Stacey” and I said to my kids, “This MUST be a scam” but I was curious and I Googled the number.

Guest

I got same notice

Guest

Thanks!

Guest

Same situation and figured it is a scam. They probably fake the postage through canada post to make it more legitimate.

Guest
reply icon Replying to comment of Guest-1754550

I did receive this today and the post office delivered it

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Anonymous
map-marker Mississauga, Ontario

Expensive not worth it

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Presentation lasted 5 hours. We ended up signing a contract. Paid $12k. High interest rate. House plants are dying. Always leaking water under sink. Filters are expensive.
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Reason of review:
Bad quality
Anonymous

Lifetime Water System giving away $20 Complimentary Amazon gift card

I just received survey form/card and mentioned to complete the survey online or mailing back the card within 48 hours for a complimentary $20 Amazon gift card! When I tried to enter the website address www.giftlws.com, I felt there is something wrong with the address.

I looked at the back of the card and got suspicious of the return mailing address. "Marketing Department LWS 5265 Creekbank rd.

Mississauga ON L4W 9Z9" I verified the address with Google map and found out that the address belongs to Lifetime Water System. It seems that the purpose of the survey is to solicit household information and your contact number for them to call you and offer their product.

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Reason of review:
Not as described/ advertised
3 comments
Guest

I just received this card and it looked suspicious so decided to look into it! This post was helpful so thank you!

Guest

Got the same thing. Makes me suspicious when I see Amazon.Com Walmart.com BestBuy.com instead of .ca

I suggest everyone to simply drop the card into the post box immediately and mail back an empty form to them. When they find the cost for postage is more than the leads they get, they will stop scamming.

Guest

I agree with post above (Jan 6th). Seems to be a way to gather information. Also, if this was truly geared to the Canadian consumer, they'd offer a gift card from Amazon.'CA'.

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Anonymous
map-marker Brampton, Ontario

LifeTime Water Systems - Customer Care Review from Brampton, Ontario

They come to your house by saying there is no obligation but keep forcing you to buy during presentation. Its like you are going to die without their system. The price is too high for what they are selling
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Reason of review:
Poor customer service
2 comments
Guest

Stay away from this company ....once they are in your door they don't want to leave..I just move into a new house and receive CARD - CONGRULATION ON YOUR NEW PROPERTY WE HAVE a nice gift for you Call 647-660-**** and ask for Stacy ..please call us as son as possible. MY advice STAY AWAY *** them

Guest

Raheem is a THEIF...called to void contract, He comes back promises the better interest rate, but go denied, Call to void again, and never heard back from this THEIF...he is so DIS HONEST, and is always preaching the lord's name...He's a DEVIL IN SHEEPS CLOTHES...Don't trust this person or company...

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Anonymous
map-marker Oneonta, New York

Lifetime Water Systems Staff Review from Oneonta, New York

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To whom my concern, my mother live in Puerto Rico a sales representative when home by home looking for the most indefensible people. The price was to hight, the convince my mother with a persistent phone call, my mother fill so intimidating by this people the she give them a down payment, she ending pay $1,600 . 4 years after my mother has questions about fitters , she was looking for the company office , this company is not longer in Puerto Rico . ????????????
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Reason of review:
Poor customer service
Anonymous
map-marker Richmond Hill, Ontario

Called saying they were calling from Home Depot and was actually from LWS

I was cold called and my number is on the Do Not Call list. Also sales person said they were calling from Home Depot. (however call display said LWS). After declining the 'free' water test offer, she continued to sell me. Even explained that in her opinion I should been testing my water every six months. Living in Thornhill/Richmond Hill, ON, for 40+ years, I was not aware that the water supply was so 'at risk' in the area, and in a fairly new home.
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Cons:
  • Sales pressure
  • Scare tactics
Reason of review:
Poor customer service
Kelli Gun

Lifetime Water Sytems ( Home Depot) OR Rainsoft~ Pressure Selling/Scare Tactics

Their salesman came to our home to do water test and a presentation about their product through the recommendation of a friend. Eerily friendly at first then as the presentation gets going so intrusive about some details about your budget that is way out of normal. He did a series of test with our water and to make the story short, our tap water and our bottled water (Nestle) failed in comparison with their "soft water system". The first issue I had was, if this is the case, why would the City Of Toronto not provide us the safe water or shall I say safer water than what we have right now? Wouldn't it make more sense for the City government to prevent any health related issues and consequently pay for by overwhelming our health care system with something that is preventable? As well, why allow Nestle to sell these bottled water if indeed these were not in compliance with the parameters set out by the reputable health agencies? Does it mean the standards the city used is sub-par whilst Lifetime is more superior? As an after thought, wouldn't it have made more sense for Lifetime Water Systems to encourage or take a leading role in filing a historic legal case against the City of Toronto and of Nestle/ other bottled water companies for such blatant and misleading water safety water standards that only serves to endanger our health and well-being? Now, that would certainly make them and the people in this classic mass action lawsuit richer beyond their wildest dreams and they don't have to sell these rain-soft systems! There is a method to their presentation or "madness", that on the psychological approach, enables you to always say yes...yes...yes to about every point that he makes leading up to the sales presentation, so you will ultimately say YES!!!, while at the same time telling you the health risk of not getting the system. Scare and pressure tactics. Two things I detest because it's unethical and intimidating punctuated with the phrase from the salesman that if we don't purchase it, he is just "really concerned about our health!!!" I was in sales for 15 years myself (proud to be one of the best in medical sales) and I can smell something fishy when people pressure you to make a decision on the spot. Oh yes and there is a consequence if don't get it right then and there, he can't promise that the offer is still available... OMG.. so be it... I wouldn't want to justify why I wouldn't sign up on the spot...It's my house, my time, my money so if you're here to pressure me then...get lost!
View full review
Cons:
  • Sales pressure
  • Misleading claims
  • Scare tactics
Reason of review:
Misleading, pressure selling and scare tactics
Anonymous
map-marker Milton, Ontario

Cheap sales approach, will start with a test and end with almost begging you to buy

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Horrible sales approach - extremely overpriced solution, its almost a fraud They will first call you nicely for a water check. Once they are at your house they will take 2 hours of your time and then try to convince you to buy a $7000 system for almost $11000 (with monthly installment interest rates). When you will refuse to buy they will then try to push you to buy a $2000 water system which is available in the market for $300. When you call them to return the solution they will slap a $250 restocking charge. A complete waste of time and a huge trap. I am really surprised Home Depot is working with such companies. I got into this trap just 2 days ago and this morning I will be calling Home Depot for helping me out of this situation
View full review
Loss:
$250
Reason of review:
Poor customer service

Preferred solution: Full refund

3 comments
Guest

Thank you for share the info, I got post card from them twice, and i guess it is some kind scam sale, that is why I check the internet and read your post.

Guest

I had the same issue. They came late and stayed too late and would not leave.

Guest

I absolutely agree with you. I also got trap like this now the agent is not picking phone or tells he will come and does not show up to resolve the problem. I want to get out of this.

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Featured
Anonymous

Duped into a "water test"

This company called me to say a water test had revealed problems with my water and that follow up tests were recommended. When they go to my house they had many unusual questions about where I'm from, my cultural background, what I do, etc., which I found quite unnecessary and inappropriate. They insisted that my wife watch the test and it quickly became clear to me that they were salesmen. I cut the "water test" short but allowed them to finish telling me about the system they are selling. Then the million dollar question: cost. I was told two inconsistent estimates both way over what such a system should cost. The first was that I would have to pay $100/month for 120 months; in other words, $12,000 over the next decade. The other estimate was a "mere" $8500. My advice: stay far away from this company and don't let them waste your time.
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Anonymous
map-marker Brampton, Ontario

Wastage of money

I also got trapped in this scam. I didn't do proper research about the company and water treatment system. You can buy water filter system and water softner both for upto maximum $1000. Which these guys sell for $8000-1****. Secondly they don't tell you initially the running cost. Every year they charge $140 for the service plus $140 for the filters. And every month 2-3 bags of salt. And then wastage of water too. If you add all these expenses, it costs you atleast $30/p.m. Which is too much. Even if you buy bottled water from store it hardly costs you $5-10/p.m
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Anonymous
map-marker Oakville, Ontario

Review in Utility category from Oakville, Ontario

Not sure the complaints are from people who bought a system, which I doubt. Had a system now for 8 years and love it.

Salt usage is 6 bags at $5 each for my family of 4.

Energy savings on gas is $24 p/m.

Received $5 k in pure soaps with package and still have 25% left. With the other benefits, been a super investment for our family.

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3 comments
Guest

So, you want people to use or buy into the product? You must be a salesman or someone who they give a gift certificate for Best Buy to purchase a big screen flat TV... You're smart but a ***...

Guest

I use a system (bought from LifeTime Water Systems) too and I regret my poor decision of agreeing to that (no one else to blame but myself). System has benefits but I could have installed the same system far less price than LifeTime Water Systems.

If anyone want a water softner, please research and buy it from a common hardware retailer like Rona, Home Depot or Lowes.

Don't get trap into the LifeTime Water Systems marketing tricks

Guest

Oh, congratulations! Not everybody is the same so I guess it's alright to feel good and happy... As for me I'm certainly glad we slept over it and i dare say with all sincerity and honesty that I'm equally glad as much as you do, but for a different result, that we didn't fall into this trap...

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Anonymous
map-marker Mississauga, Ontario

Waste of our time

I made an appointment with the lifetime water system company, and the person showed up 30 mins early and left after 2 hours! We told the person that we would think about buying the filter but he still was almost forcing us to buy it at that moment. Also the person kept telling us to work for the company which was a little bothersome. Also as far as I am concerned the test might be rigged. Also the person wasn't professional at all. I hope i can find a less expensive filter. For anyone else reading this, don't fall into the companies trap.
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1 comment
Guest

They just carpet bombed my entire neighbourhood with a free water analysis kit. People of the GTA: call the city at 311 to find out if your house has had the lead pipe removed from your house and the city side if you're not sure.

Toronto has great water and it's free.

Our free water is clean and the envy of the world and other countries would die to have our system in place. IMO, Save your money.

Tammara Aez
map-marker Verdun, Quebec

Lifetime Water Systems, Mississauga

Updated by user Feb 18, 2012

Dear Admin,plese delete this post. I am taking back the complaint. thanks

Updated by user Feb 13, 2012

Dear Admin,plese delete this post. I am taking back the complaint. thanks

Updated by user Feb 13, 2012

Dear Admin,plese delete this post. I am taking back the complaint. thanks

Original review Feb 02, 2012
I recently had a sales man called Titus Paul coming to our house to do tap water testing. It was friday evening we did our grocery, got some fast food to sit and eat at home with family and kids.

While I was unloading my grocery from car. There was this guy coming over to my property area and parking his car on the road. He was watching us taking the grocery inside. As soon as I finished taking the stuff inside he came to me and said he is a goverment authorized personal to test tap water supply in the house.

Goverment pays him for this visit and he said it is a complementary service and he would demonstrate the quality of the water we are drinking. He came in and that was our biggest mistake. He took 3 1/2 hours on presentation. We were sitting hungry waiting for him to leave.

Atlast we have to serve the kids inbetween and myself and wife had to listen to his demo. It was long discussion debating about how much harm we are doing to ourself and our kids by depreaving them from a health life style and good water. He said the water we drink is not at all suitable for us. He mentioned all this infront of my children.

I was blindfolded for a second. And that was the moment he took advantage. He took out contract paper and made me sign the papers saying the system will be installed in my house next day. I told I have financial problem and I cannot afford.

He asked us to take loan from TD bank as they have tie up in getting finances. I said I need to discuss with my accountation on the funds. He said dont worry you are already spending that much amount on your detergent , soap , shampo. He said once I use this water I will save on the soap.

He took from me cheques and I told him I dont have fund but he said you can manage. Next day was sat sunday. Monday morning when I was not able to arrange the funds I called the company to cancel. They said it is not fair on my side to cancel it.

i said its in the contract and moreover I dont have funds. They took 1 more day to convince me. I then officialy send them fax and registered email for cancellation and immediatly the sale sales person came to with the cancellation form and charge me $565 for cancellation. I gave them the money but my heart was saying I should go and talk to the management that their representative Titus Paul misinterpreted himself as a goverment employee and not a sales man.

Also he took my time, money & peace of mind.
I would never let any sales man enter my house again in life. I am a very simple going person.

But this incident has made me depressed and i will taje caution for future. May God protect us.
View full review
Loss:
$565
6 comments
Guest

i almost signed this contract just now after 2 hrs of presentation instead 30 min. He was trying everything to make us sign to a contract.

Thanks to my 1 year old son who started crying so bad that I asked him to leave and he still took 15 min trying to get our details and not leave while my baby crying. i cant believe i almost thought about getting this ridiculously expensive system.

Guest

Afraid?

Guest

i fell in this trap too.its a rip off for the money you dish out.

Guest

Its valid , same guys Titus Paul came to our house & wasted our time too.

Guest

This post should remain. The complaints are valid.

Tammara Aez

Dear Admin,plese delete this post immediately. I am taking back the complaint. thanks

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Dean Jyq
map-marker Los Angeles, California

Rain Soft's Disgraceful Sales Tactics

My wife went shopping at Home Depot last week and was approached by a Rain Soft ankle biter who was dressed in a black vest appearing as if she was a Home Depot employee. This person told her that they have a new service where they come to your home and test the quality of your water and will provide a $20 Home Depot gift card as part of the process. A couple days later, I received a call from one of Rain Soft's distributors (Lifetime Water & Air) here in So Cal to set up an appointment. They wanted to come the same day and insisted that both myself and my wife be present for the test. The next day one of their grease-ball salesmen came over (an hour late) and starting going through their well-scripted sales and water testing pitch. He assured me that he was just a technician. After about 30 minutes, I told him that I needed to get back to work, but my wife could stick around for the rest of his dog-and-pony show. At this point he went into full high pressure sales mode. I told him that I would never spend $10K on a water system until I did the proper research and read customer reviews. He started to get a bit aggressive and so I ended the meeting. Never received the Home Depot gift card! BEWARE: First, do not engage anybody with a black vest at Home Depot. I don't event think that they are affiliated (similar to airport solicitors.) Second, do not agree to an appointment or even let these sales guys into your house. Big waste of time, and apparently very expensive.
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1 comment
Guest

Feb 16 2014

Just got the same scam at the Home Depot. 490 McKinley St, Corona, CA.

When I went to check out,

I specifically asked if she was a Home Depot Employee and was told if she’s wearing the orange apron she’s works for Home Depot.

Now I get calls from 760-780-**** which is Lifetime Water and Air Solutions 15400 Village Dr. Victorville, CA 92394.

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